Flat rate shipping

GT Vape offers a flat rate delivery fee of R100 anywhere in South Africa.

  • Q:How long will my order take to be delivered?
  • A:Orders received and paid for by 12 noon on weekdays will be delivered within 72 hours countrywide, excluding weekends and public holidays.

Returns and warranty information

Dear GT Vape customers, We value and thank you for your business. Please note that Electronic cigarette atomizers/cartomizers and e-cigarette rechargeable batteries although made to the highest quality are functional devices that may fail or degrade over a period, especially if in constant use.

Below are the terms under which your electronic vaporizer is covered under our manufacturer’s warranty, in the unfortunate case of having to return a device that is not functioning normally:

E-Liquid Return Policy

GT Vape will not accept any returns on e-liquid if it does not meet your personal flavour expectation, please understand that taste is a very subjective sense that will vary from person to person. Due to strict Quality Control guidelines, returned e-liquid cannot be re-used for any purpose, any opened or used E-liquid will not be returned.

Hardware Warranty Policy

  • Rebuildables such as your RBA’s, RDA’s, RTA’s, RDTA’s and Mech Mods are for expert vapers, not your average or beginner vapers with no knowledge of how to use the above hardware. The inexperienced without basic knowledge of electronic cigarettes and vaporisers cannot safely use these devices. These products carry no warranty.
  • Clearomizers, Atomizers, Commercial tanks, pods and coils carry NO WARRANTY due to health and hygienic reasons as well as it being a consumable item. Please note that all tanks are susceptible to leaking due to many factors e.g. heat (environmental and body), liquid viscosity, coil degradation, motion etc. In the rare case that a tank is leaking through the seals of the glass and it cannot be fixed with new seals we will replace the tank.
  • Electronic mods and electronic devices carry a 6month warranty. Warranty will be voided if any physical damage is present on the device (scratches, chips and/or dents), the USB port is broken or damaged and the button is pushed in or damaged due to poor use of the consumer.
  • The problem is caused by improper treatment or unauthorized repair.
  • The problem is caused by accident, abuse, misuse, contact or immersion in liquids, fire, or other external cause.
  • The problem is caused by operating the product outside the permitted or intended use described by us.
  • The product or part has been modified in any way.
  • The product or part has been used in conjunction with a modified part.
  • This warranty does not cover clearance products and consumable items including mouthpieces, cartridges, atomizers, coils, RBA’s, lanyards, and leather cases.
  • Defects caused by normal wear and tear or otherwise due to the normal aging of the product
  • Receipt from purchased date present at warranty claim date
  • The warranty period has expired